Food, Storing, Serving
How do you transition to new food?
There is no one-size-fits-all method for changing from one food to another. The best rule of thumb is the gradual approach:
- Day 1: Mix 20% of the new food with 80% of the old
- Day 2: Mix 40% of the new food with 60% of the old.
- Day 3: Mix 60% of the new food with 40% of the old.
- Day 4: Mix 80% of the new food with 20% of the old.
- Day 5: 100% of the new food
How do you store the food?
With NO preservatives, the food must be stored in the freezer; and in the refrigerator between consumptions. You can keep the frozen meals in the freezer for up to 12 months. Once a meal is defrosted, it should be kept in the fridge and used within 4 days.
How do you serve the meals?
- Thaw overnight in the refrigerator OR
- Warm up directly in microwave OR
- Warm up directly in oven for a more crunchy texture
Warmed food is more palatable than cold food. Our testing repeatedly shows higher savory scores when our meals are slightly moistened and warmed up before serving.
Our Eco-friendly trays are both microwave and oven safe (Do NOT use a toaster oven). Simply peel back or slit open the tray seal before warming up. Quickly check for spots that may be too hot for your pet's mouth.
If you prefer thawing, transfer the frozen meals to the refrigerator; usually overnight; or place the sealed tray under constant running water. Frozen foods should never be thawed under hot water or at room temperature
Where can I find your products?
We only sell online. We cut-out the middleman so that more of your money goes towards the high quality food for your pup.
Are your meals good for puppies/kittens as well?
Our whole ingredients formula is for adults. Puppies/kitties have different needs and require a different whole food formulations. We do not add extractive boosters. Nutrients are most potent when absorbed from whole food.
We do not recommend our meals for puppies or kittens before they grow into adults. Your pet's diet and care will need to consider two specific problems which affect young pups or kittens far more than adults : their delicate digestive system and their reduced immunity.
Your puppy will become an adult dog at the following ages
- X-small breeds (up to 9 pounds): 8 months
- Small breeds (9-22 pounds): 10 months
- Medium breeds (23–55 pounds): 12 months
- Large breeds (56-97 pounds): 15 months
- Giant breed (over 97 pounds): 18 to 24 months
Your kitten will become an adult cat between 12 to 18 months.
If you have a large kitten who cannot keep weight on, you can consider continue on the kitty diet past 18 months. However, if your kitten is maturing quickly and becoming overweight on kitten food, you may consider switching to adult food before 1 year old.
Why do you use seasonal vegetables?
We use the freshest ingredients whenever possible. Using seasonal vegetables also adds diversity to nutrients and flavor. There are many excellent farms in Ontario offering fresh vegetables all year round.
ORDER & DELIVERY
Where do you deliver?
Frozen products (Broths and Meals) - Deliverable to addresses in Ontario
Non-frozen products (Treats and Toppers) - Deliverable across the country
Door-to-door shipping is integral to our vision: hassle-free to pet parents. Due to the nature of the frozen products, currently they are only available in Ontario. We are looking for ways to expand our delivery map in the most efficient manner.
How do you pack for delivery?
All meals are freshly prepared before delivery. We do not stock many prepared meals. We use insulated liner and ice gel packs to keep the food frozen. Just pop your kits in the freezer as soon as you receive them.
What should I do if my box is late or there is an issue with my delivery?
We will email you ahead of time if our shipping carrier confirms there may be a change to your expected delivery day. If you haven't heard from us and your delivery doesn’t arrive on the day it was scheduled to arrive, please contact us and we can look into it further for you.
What if my food arrived thawed?
Please contact us ASAP and we will replace them right away. Your pet's health is always our top priority.
RETURNS & REFUNDS
What if my pet doesn't like your food?
We are so confident in the quality and taste that we offer a full 100% money-back guarantee for your first order.
If for any reason whatsoever you or your pet are not completely satisfied with the food, contact us within 10 days of delivery and we will gladly refund the purchase price for your first order.
Refunds will be issued to the registered customer who purchased the product and In the same form as the original payment was received.
Do you accept returns?
Due to the nature of the products, we do not accept returns.